Responsible Gambling
At True Fortune Casino, we are committed to promoting responsible gambling and ensuring that gaming remains an enjoyable and safe activity for all our players. We understand that gambling can become problematic for some individuals, and we take our responsibility seriously to provide tools, resources, and support to help maintain healthy gambling habits.
Our Commitment
True Fortune Casino operates under strict regulatory guidelines and is licensed by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to all responsible gambling standards and continuously work to improve our practices to protect our players.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. Warning signs may include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative feelings
- Lying about gambling activities to family or friends
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money to gamble
- Feeling anxious, depressed, or guilty about gambling
Responsible Gambling Tools
We provide various tools to help you maintain control over your gambling activities:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period. Once reached, you will be unable to continue gambling until the limit resets.
Session Time Limits
Control how long you spend gambling by setting session time limits. You will receive notifications and be logged out when your time limit is reached.
Reality Checks
Receive regular pop-up reminders showing how long you have been playing and how much you have spent during your session.
Self-Exclusion
If you feel you need a break from gambling, you can self-exclude from your account for periods ranging from 24 hours to permanently. During self-exclusion, you will not be able to access your account or receive promotional materials.
Getting Help and Support
If you or someone you know is struggling with gambling problems, help is available:
UK Support Organizations
GamCare
Free confidential support and counselling
Phone: 0808 8020 133
Website: www.gamcare.org.uk
Live chat available 24/7
Gamblers Anonymous
Support groups for problem gamblers
Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk
BeGambleAware
Information and support for responsible gambling
Website: www.begambleaware.org
GAMSTOP
Free service to self-exclude from all UK licensed gambling operators
Website: www.gamstop.co.uk
Underage Gambling Prevention
True Fortune Casino strictly prohibits underage gambling. All players must be 18 years or older to create an account and gamble on our platform. We use advanced age verification systems and regularly monitor accounts for suspicious activity. If you suspect underage gambling, please contact us immediately.
Financial Protection
All customer funds are held in segregated accounts with licensed UK banks, separate from company operational funds. This ensures your money is protected and available for withdrawal at all times.
Contact Our Support Team
If you need assistance with responsible gambling tools or have concerns about your gambling habits, our trained support team is available to help:
Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +44 20 3808 9999 (Available Monday-Sunday, 8:00 AM - 12:00 AM GMT)
Regular Reviews
We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and in line with industry best practices. This page was last updated on March 15, 2026.
Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to take a break. Never gamble more than you can afford to lose, and always gamble responsibly.
